Please note - if your parcel is lost or delayed - it is the fault of Royal Mail and we have no control over it. It is very rare, but it does happen occasionally. If it happens, we will do our best to help you, and we're on your side, so please do not phone or e-mail us ranting and raving and demanding to know where your parcel is - if you received a despatch e-mail, that means your order was despatched in the first available post after the e-mail was generated - that means Royal Mail have your parcel. We can't do anything until two full weeks have passed from posting and phoning us every day won't change that.
Sadly we cannot take responsibility for parcels sent outside of the UK if standard postage is requested as this is not insured. We recommend International Signed For postage for international orders.
Important - Delivery Addresses
As we are a mail-order company and using our service you are ordering goods to be delivered to an address you provide, it is very important that the address you give us is correct and complete! Phone numbers don't matter so much, but you must provide your FULL address when ordering regardless of the payment method you're using - this means door number, street name, town and post-code. Please double-check your order confirmation e-mail when you receive it to make sure these details are correct on it.
We do not check addresses as our labelling system is automated, therefore the correct details must be typed into the delivery address field when going through checkout on the website - whatever you type in is what will be printed on your parcel (unless you've quickly corrected any mistakes by e-mail and had an acknowledgement of change from us) so if whatever you've entered is incomplete or incorrect, that is your responsibility. We can't replace or refund parcels which do not arrive due to incomplete details being provided.